These tools are only available in English and in a booklet format by mail delivery.
A unique Customer Service Continuous Improvement Tool - 24 factors
describing 475 actions driving outstanding customer service with 10
service improvement tools.
No theory. Just best practice. Used by individuals or groups.
"The Customer Service Super Thinker is an extremely valuable aid to delivering excellent customer service"
Phil Hayes, Customer Strategy Development Manager, Water Corporation
See more testimonials
Used by managers/team leaders individually or with their groups or by service providers.
Use this as a unique and better way to train and develop your managers,
team leaders and service providers in how to lead and manage
improvements in customer service.
Or individuals or work groups use the system and tools to improve thinking and behaviour in relation to customer service.
Or form a working party to diagnose and improve overall customer service from a strategic and operational perspective.
Coaching and Mentoring? Give your managers and team leaders a practical
'nuts and bolts' tool that will really make them super coaches and
mentors.
Six Sigma? What's a missing link? Leading and managing the 'human
condition' and getting people to think and act on the critical factors
delivering customer satisfaction.
The system and tools are contained in a pocket-sized booklet, tabbed for easy identification and access.
Visually engaging, tactile, portable, durable, quick and easy to use.
Anytime. Anywhere. For individuals or groups.
For small business and medium to large organisations.
Use them as 'stand alone' tools for learning and development or in facilitated applications.
Customer Service Continuous Improvement Tool with 10 Service Improvement Tools with User Guides:
US$35 plus US$7.40 for postage, package and handling. (AUD$3.60 within Australia)
Click here for shipping details and guarantee.
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Virtuemart 
